Return and Refund

EXCHANGE AND RETURN

The items of the Equitime Brand are handcrafted items and made on customer request. It is not possible to return them, replace them or ask for a refund.

For saddlery items, the deadline for exercising the right of withdrawal is 14 days from receipt of the goods, within which the customer is required to notify us via email at info@equitime.it ; it is necessary to indicate the details of a bank or postal current account to re-credit the amount due (IBAN and account holder). To exercise the right of withdrawal it is necessary that: the purchased good is intact and returned in the original packaging, complete in all its parts (including any documentation and accessory equipment: instruction manuals, etc...); the product is returned within the times and in the manner described above. The delivery costs are borne by the customer. Once the goods arrive at our warehouse, they will be examined to assess any damage or tampering not caused by transport. After checking the integrity of the goods, EQUITIME SRL will re-credit the amount already paid by bank transfer to the current account you communicated. The refund concerns only the price of the items and not the first shipment costs and the commission costs for the credit. The refund will be made within 14 days from the moment in which the goods for which you want to exercise the right of withdrawal will be returned. In case of replacement, the costs related to the shipment of the new product are charged to the customer.

It is possible to cancel an online order only within 24 hours of the purchase by sending a request by e-mail to info@equitime.it