Exchange and Return

EXCHANGE AND RETURN

Equitime brand items are handcrafted products made upon customer request; for this reason it is not possible to return, replace or request a refund.

For saddlery items, the deadline for exercising the right of withdrawal is 14 days from receipt of the goods. Within this deadline, the customer must communicate their intention to withdraw by sending an email to info@equitime.it or a WhatsApp message to the number +39 349 733 9837 .

To exercise the right of withdrawal it is necessary that:

• the product is intact and returned in its original packaging, complete in all its parts (including any instruction manuals and accessory equipment);

• the product is returned in compliance with the methods and times indicated above.

Once the goods are received in our warehouse, the integrity of the product and the absence of damage or tampering not attributable to transport will be verified. Following the positive outcome of the checks, Equitime Srl will refund using the same payment method used for the order or, if necessary, other agreed methods.

The refund will only concern the price of the items purchased: as provided for by our return policies, the shipping costs of the order and any bank fees for the credit will be deducted.

This also applies to orders over €119, for which free shipping was provided. For example:

• If you purchase a product for €200 with free shipping in Italy, €9.50 (standard shipping cost in Italy) will be retained at the time of the refund and therefore you will receive a refund of €190.50 .

• For shipments to other countries, the actual shipping cost paid at the time of ordering will be deducted.

In the event of a partial return, if the residual value of the order falls below €119, the shipping cost will still be retained, calculated based on the destination.

The refund will be made within 14 days of the return of the goods.

In case of request to replace an item, the shipping costs for sending the new product will be charged to the customer.

You can cancel an online order within 24 hours of purchase by sending a request via email to info@equitime.it .