Exchange and Return

EXCHANGE AND RETURN

1. Equitime brand items are handcrafted products made to order; for this reason, they cannot be returned, exchanged, or refunded. All our products are handcrafted: any slight imperfections or surface marks that do not affect the functionality of the product are to be considered characteristics of the manual workmanship and do not constitute a defect.

For shipments to countries outside the European Union, all customs duties, import taxes, and customs clearance charges required by the destination country's legislation are the sole responsibility of the Customer.

The Customer, as the importer, is required to collaborate with the courier and the customs authorities for the correct customs clearance of the goods.

If the Customer refuses delivery of the package or fails to pay the required customs duties, resulting in the goods being abandoned or returned to the Seller, no refund will be due. Since these are customized goods that cannot be resold, the Seller will retain the entire amount paid as compensation. If the package is returned to our premises, the Customer may request a new shipment upon full payment of the new shipping costs and all customs duties (forward and return) incurred by the Seller.

2. For saddlery items, the right of withdrawal is valid for 14 days from receipt of the goods. Within this period, the customer must notify us of their intention to withdraw by sending an email to info@equitime.it or a WhatsApp message to +39 349 733 9837 .

To exercise the right of withdrawal it is necessary that:

• the product is intact and returned in its original packaging, complete in all its parts (including any instruction manuals and accessory equipment);

• the product is returned in compliance with the methods and times indicated above.
  
  

Once the goods are received at our warehouse, they will be inspected for integrity and for any damage or tampering not attributable to transport. Following a successful outcome of these checks, Equitime Srl will issue a refund using the same payment method used for the order or, if necessary, other agreed-upon methods.

The refund will only concern the price of the purchased items: as per our return policies, the shipping costs of the order and any bank fees for the credit will be deducted.

This also applies to orders over €119, which were eligible for free shipping. For example:

• If you purchase a €200 product with free shipping to Italy, €9.50 (standard shipping cost to Italy) will be retained at the time of the refund and you will therefore receive a refund of €190.50 .

• For saddlery items, if the Customer refuses delivery or fails to pay the applicable customs duties, the Seller will refund only the price of the product, after deducting the following costs, which shall remain the sole responsibility of the Customer:
  
  - Shipping costs incurred for the original shipment;
  - Shipping costs for returning the goods;
  - Any customs duties, taxes or customs clearance charges charged to the Seller for the return of the package.
  - If the costs listed above are higher than the value of the order, no refund will be due.

In the event of a partial return, if the remaining value of the order drops below €119, the shipping cost will still be retained, calculated based on the destination.

The refund will be made within 14 days of the return of the goods.

If you request a replacement item, the shipping costs for sending the new product will be borne by the customer.

You can cancel an online order within 24 hours of purchase by sending a request via email to info@equitime.it .